Policy
Returns & refunds
Seven days, no questions, free pickup. Here is exactly how it works.
What can be returned
- Books: unmarked, with an intact spine, within 7 days of delivery.
- School uniforms and shoes: unworn and unwashed, with tags and packaging, within 7 days. Size exchanges are free.
- Stationery, toys, gifts and decor: unused, in original packaging, within 7 days.
- Damaged or wrong items: any time within 7 days; usually replaced without a return.
What cannot be returned
- Personalised items (iron-on name labels once printed, engraved gifts).
- Gift cards.
- Items returned after 7 days, or used, washed or damaged by the customer.
How to start a return
Signed in: open My Orders, choose the order and tap Request return. Guest: contact us with the order number. We book a free courier pickup within 1–2 working days.
Refunds
Once the item reaches us and is checked (1–2 days), we refund within 3–5 working days. Cash-on-delivery orders are refunded by bank transfer, JazzCash or EasyPaisa to an account you give us; prepaid orders go back to the original payment method. Delivery fees are refunded when the return is our fault (damaged, wrong or faulty item).
Cancellations
Orders can be cancelled free until they ship. After dispatch, refuse the parcel or use the 7-day return.